Frequently asked questions

Can I share my account with someone else?

No, you cannot share your account with other users. This violates our terms of service and may result in the suspension of your account. Your account is tied to your personal computer, and our program will only work on it. If you want to use our program on another personal computer, you will need to request an HWID reset.

Can I use the software in an internet cafe?

Unfortunately, no. Your account is tied to your personal computer, and our program will only work on it. Persistent attempts to change the HWID may be considered account sharing and will result in an account suspension.

Which operating systems are supported?

We only support official stable versions of Windows 10 and Windows 11 released by Microsoft after 2017. We do not support Windows Insider Preview versions or other operating systems.

How long does it take to access the program after purchasing a subscription?

Once your payment is successfully completed, you will immediately gain access to download the program. However, please note that the completion time of the payment may vary depending on the chosen payment system.

What happens if the game receives an update and the program stops working?

Our software is updated automatically to match the latest game versions. However, if a major game update causes our program to stop working correctly, our developers will strive to fix it as soon as possible. In the case of a prolonged fix, subscribers will be compensated after the work is completed. You can check the status of our software on our forum or on our social media channels.

Is a free trial version available?

No, we do not offer free trial versions of our programs. You can purchase a subscription for any available term that suits you.

Can I transfer my subscription to another account?

No, subscriptions are non-transferable. Your account and subscription are linked to your personal computer and cannot be moved to another account.

What payment methods do you accept?

We support various payment methods, including credit/debit cards, cryptocurrency, and selected online payment services. The available options may vary depending on your region.

What should I do if my HWID reset request is denied?

HWID resets are granted at our discretion. If your request was denied, ensure that you are not frequently changing hardware or attempting to share your account. If you believe your case is legitimate, you can contact our support team for further assistance.

Can I use the software on a virtual machine?

No, the software does not support virtual machines. Using it in such an environment may lead to account suspension.

Can I run the software with an antivirus enabled?

Some antivirus programs may flag our software as a false positive. We recommend adding an exception for our program in your antivirus settings to prevent issues with launching it.